How Our Returns & Refunds Work

Your comfort and safety come first at Layali Lebanon. Because our products are intimate, every sale is final once it leaves our store.

Why We Cannot Take Returns

Hygiene and safety are the reason. Once an order has been delivered, we are unable to accept returns or give refunds on any product. This applies to everything we sell.

Damaged or Faulty Products

If your order arrives damaged, faulty, or not working as it should, reach out to us within 48 hours of delivery.

Please include the following with your message:

• Your order number
• Clear photos or videos of the problem
• A short note describing what went wrong

Once we have checked your details, we will either:

• Send you a replacement, or
• Give you store credit equal to the value of the product.

Wrong Item Sent

If we sent you the wrong product by mistake, let us know within 48 hours of delivery. After we confirm the error, we will organise a replacement or offer store credit.

Get in Touch

Have a question about our Returns & Refunds Policy? Our support team is happy to help: